Category: Canadian North

  • Canadian North announces appointment of Michael Rodyniuk as President and Chief Executive Officer

    July 8, 2022

    Ottawa, ON – The Board of Directors of Bradley Air Services Ltd., which operates as Canadian North Airlines, are pleased to announce the appointment of Michael Rodyniuk as President and Chief Executive Officer of Canadian North, effective July 15, 2022. 

    Mr. Rodyniuk joins Canadian North with over three decades of widely-respected leadership experience within the airline industry, most recently serving as Vice President, Specialty Assets for Willis Lease Financing Corporation, a leading lessor of aircraft engines and other equipment. He has also served as Chief Executive Officer & President of West Wind Aviation and Chief Executive Officer & President of First Nations-owned Wasaya Airways LP, where he led the delivery of essential passenger and cargo services to remote northern communities. Prior to this, he has held senior leadership roles with Gavarnie Holding, LLC (overseeing its former Hawaii Island Air subsidiary), the aviation division of Exchange Income Corporation, the Winnipeg Airport Authority, WestJet, ZIP (a former low-cost subsidiary of Air Canada) and SR Technics (a global maintenance, repair and overhaul provider), has held management roles with United Airlines and American Airlines and has background as a commercial pilot, having begun his aviation career flying for Sea Island Air, based out of the South Terminal in Vancouver. Mr. Rodyniuk is also the Chairman of the Board for WestCaRD (an aerospace-focused research and development / economic development agency based at Winnipeg International Airport). 

    https://nunatsiaq.com/wp-content/themes/radracer9.0/img/nun.png

    Michael Rodyniuk has been named the new president and CEO of Canadian North Airlines. (Photo courtesy of Canadian North & Nunatsiaq News)

    Canadian North’s Board has completed an extensive recruitment process and has selected Mr. Rodyniuk in recognition of his proven leadership skills he has developed through diverse senior roles within the aviation industry, his experience working with Indigenous communities and stakeholders and his understanding of the essential nature and unique challenges of northern and remote air service. All of these factors make him an excellent fit to lead Canadian North. His appointment comes at an important time for Canadian North, as it emerges from the pandemic and it continues to deliver crucial air services throughout its vast northern network. Mr. Rodyniuk will work to ensure Canadian North maintains safe and reliable operations and provides the best possible service and care to everyone who depends on it, while being prepared to quickly capitalize on opportunities that emerge. 

    Rashwan Domloge, who has served as Interim President & CEO of Canadian North since April, 2022 in addition to his role as Vice-President, Maintenance & Engineering, will work with Mr. Rodyniuk to ensure a quick and seamless leadership transition. After this transition is complete, Mr. Domloge will continue to serve as Vice-President, Maintenance & Engineering. The Bradley Air Services Ltd. Board sincerely thanks Mr. Domloge for his dedicated leadership during this interim period. 

    “Canadian North’s scheduled and charter flights are a vital lifeline for the people and communities we serve across Inuit Nunangat and other parts of Canada,” said Johnny Adams, Executive Chairman of Canadian North. “We look forward to the knowledge, insight and leadership abilities that Michael will bring to our organization as we focus on improving our business in a post-pandemic environment. 

     About Canadian North: 

    Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably and always with friendly and caring customer service. Canadian North Airlines services 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Ottawa, Montréal and Edmonton, with a versatile fleet of Boeing 737 and ATR 42 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.

  • Canadian North – Renewing our Operations Focus

    FOR IMMEDIATE RELEASE, May 17, 2022, Ottawa, ON – In order to improve our service to all customers of Canadian North and to strengthen efforts in our Cargo business area, we are sharing today news of leadership changes within our Executive Team.

    Matieu Plamondon has been appointed to a newly created position of Vice President, Cargo, Airport Operations & Facilities. Matieu brings to this role an extensive knowledge of our operations given prior roles with the company. His priority will be to strengthen our Cargo business and to ensure we are reliably delivering in this area on time, every time.

    With this change, Matieu’s Charters & Business responsibilities will transition to Andrew Pope, Vice President, Customer & Commercial. This will consolidate our Scheduled and Charters businesses under one area and provide much tighter coordination between these two parts of our business. Andrew’s priority will be to ensure the continued stability and performance of both of these important areas.

    While the effective date of this change will be Monday, May 30th, 2022, the teams have already begun to work together to ensure a smooth transition.

    “Mat and Andrew are both strong leaders and I look forward to working with them and their teams to improve and strengthen our operations and provide the best possible service for our customers,” said Interim, President & CEO Rashwan Domloge.

    About Canadian North:

    Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably and always with friendly and caring customer service. Canadian North Airlines services 25 communities within the Northwest Territories, Nunavik and Nunavut, as well as Ottawa, Montreal and Edmonton with a versatile fleet of Boeing 737 and ATR 42 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.

  • Canadian North – Renewing our Operations Focus

    May 17, 2022, Ottawa, ON – In order to improve our service to all customers of Canadian North and to strengthen efforts in our Cargo business area, we are sharing today news of leadership changes within our Executive Team.

    Matieu Plamondon has been appointed to a newly created position of Vice President, Cargo, Airport Operations & Facilities. Matieu brings to this role an extensive knowledge of our operations given prior roles with the company. His priority will be to strengthen our Cargo business and to ensure we are reliably delivering in this area on time, every time.

    With this change, Matieu’s Charters & Business responsibilities will transition to Andrew Pope, Vice President, Customer & Commercial. This will consolidate our Scheduled and Charters businesses under one area and provide much tighter coordination between these two parts of our business. Andrew’s priority will be to ensure the continued stability and performance of both of these important areas.

    While the effective date of this change will be Monday, May 30th, 2022, the teams have already begun to work together to ensure a smooth transition.

    “Mat and Andrew are both strong leaders and I look forward to working with them and their teams to improve and strengthen our operations and provide the best possible service for our customers,” said Interim, President & CEO Rashwan Domloge.

    About Canadian North:

    Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably and always with friendly and caring customer service. Canadian North Airlines services 25 communities within the Northwest Territories, Nunavik and Nunavut, as well as Ottawa, Montreal and Edmonton with a versatile fleet of Boeing 737 and ATR 42 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.

  • Canadian North Offers an Increase in Flights between Montreal and Kuujjuaq

    Source Canadian North

    FOR IMMEDIATE RELEASE MARCH 21, 2022, Ottawa, ON – Canadian North announces an increase in flights servicing between Montreal and Kuujjuak, with flights now available for booking at canadiannorth.com.

    Starting on April 4, 2022, this route will run twice daily on Mondays, Wednesdays and Fridays, providing more opportunity and flexibility to travel between communities.

    “We are again pleased to be able to make another positive announcement as we move towards a hopeful end to the pandemic. Offering our passengers a flight increase will provide more opportunity during the week to travel between Montreal and Kuujjuaq to see family, and friends. Thank you to our customers for their patience, as we continue to work to fulfill our mission: To meaningfully improve the lives of our people, our customers and communities we serve.” Andrew Pope, Vice President, Customer & Commercial.

    About Canadian North:

    Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably and always with friendly and caring customer service. Canadian North Airlines services 25 communities within the Northwest Territories, Nunavik and Nunavut, as well as Ottawa, Montreal, Edmonton – and now Toronto – with a versatile fleet of Boeing 737 and ATR 42 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.

  • Canadian North Re-Introduces Direct Route Iqaluit – Kuujjuaq

    March 15, 2022, Ottawa, ON – Canadian North has announced the re-opening of the direct service between Iqaluit, Kuujjuaq, and Montreal, with flights now available for booking at canadiannorth.com.

    Public Health Authorities have announced that most COVID-related flight restrictions for Nunavut and Nunavik will lift in the next few weeks, allowing Canadian North to be able to re-introduce an important flight route connecting these two regions of Inuit Nunangat. Starting on April 14, 2022, this route will run twice weekly on Tuesdays and Thursdays, providing a great opportunity for long weekends or mid-week business trips.

    “We are thrilled to re-introduce these flights that we have not been able to operate over the last two years due to COVID. Now that restrictions are easing throughout Canada and the North, re-introducing the Iqaluit to Kuujjuaq to Montreal flight route will allow easier travel to see family, and friends that we so desperately need. Thank you to our customers for their patience during this unprecedented time and we welcome you aboard once again.” Andrew Pope, Vice President, Customer & Commercial.

  • Canadian North Launches New Direct Iqaluit – Toronto Summer Service, with Flights Starting June 2022

    February 23, 2022 (Ottawa, ON) – Canadian North has announced the launch of non-stop service between Iqaluit, Nunavut and Toronto, Ontario’s Pearson International Airport, this summer, with flights now available for booking at canadiannorth.com.

    For the first time, Nunavummiut and others travelling between Iqaluit and Toronto will be able to do so without a connection and/or layover.

    The introduction of this flight is expected to benefit Nunavut’s economy and the tourism sector in particular. People in the Greater Toronto Area will now have direct access to Iqaluit, the capital of Nunavut, as well as many other unique and beautiful Arctic communities across Canadian North’s vast northern network. It will now be easier and less expensive for many Canadians and visitors to enjoy the many adventures that Iqaluit has to offer; including wildlife viewing, fishing, and witnessing the midnight sun. In the summertime, there are many scenic places to go hiking, camping and berry picking, such as Sylvia Grinnell Park, the Road to Nowhere and the seaside trail to Apex. For more information on what awaits you in Iqaluit check out Travel NunavutDestination Nunavut, and the City of Iqaluit.

    Iqaluit-Toronto flights will operate twice weekly on Fridays and Sundays, from June 3 until September 30, in time for the summer travel season. Weekend getaways or week-long excursions will all be possible in either direction.

    RouteFrequencyDepartureArrival
    Iqaluit, NU to Toronto, ONFriday, Sunday8:00 am11:00 am
    Toronto, ON to Iqaluit, NUFriday, Sunday12:30 pm15:30 pm

    Canadian North will operate the comfortable, quiet and fast Boeing 737 aircraft on this route, with complimentary inflight meal and beverage service (excluding alcohol) available to all passengers and safeguards at every step of the journey through the Canadian North Care program.

    “We are committed to finding new ways of connecting Inuit Nunangat to the rest of the world and vice-versa. I’m excited about the new opportunities this will bring for communities and businesses alike. To our friends in the Greater Toronto Area, I invite you to come fly with us and experience not only the beauty and adventure that the North has to offer but also our reliable, caring and friendly airline service.” Andrew Pope, VP Customer and Commercial

    The new route is now on sale for booking during the summer months at canadiannorth.com or by speaking with your travel agent.

    https://canadiannorth.com/wp-content/uploads/2022/02/Route-map-Update-Feb-2022-1024×784-1.jpg

    More about the Iqaluit to Toronto flight: 

    Iqaluit is the largest city in the region of Inuit Nunangat that falls within Canadian borders; Inuit Nunangat is the homeland of Inuit within North America. Often considered as remote or even unreachable by much of southern Canada, this scenic and culturally rich area will now be a three-hour flight from Toronto.

    As the largest airport in the country, Toronto Pearson offers more domestic and international connections than anywhere else in Canada. Southbound passengers will be able to travel directly to Toronto and book seamless interline connecting flights through Canadian North

    About Canadian North:

    Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably and always with friendly and caring customer service. Canadian North Airlines services 25 communities within the Northwest Territories, Nunavik and Nunavut, as well as Ottawa, Montreal, Edmonton – and now Toronto – with a versatile fleet of Boeing 737 and ATR 42 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.

  • Layoffs of 12 unvaccinated employees at Canadian North had ‘minimal’ impact on operations, says airline

    From CBC News – link to source story🔗

    The airline is trying to clear a cargo backlog to Qikiqtaaluk communities

    CBC News · January 12, 2022

    Canadian North airline lays off 12 employees who refuse the COVID-19 vaccine. (David Gunn/CBC)

    Andrew Pope, the airline’s vice-president of customer and commercial, said the airline has a vaccination policy, but enforcing it hasn’t had much of an effect on operations. 

    “I would say that the impact caused by that has been minimal,” said Pope. 

    The company has about 1,550 employees overall. 

    Pope said other factors, like bad weather in Nunavut and staff needing to isolate because of COVID-19, have created other challenges. 

    “Those necessary absences [because of isolation] are having impacts on our operation,” said Pope. 

    Arctic Ventures in Iqaluit Jan. 8. (Jackie McKay/CBC)

    Cargo delays led to empty shelves for several days in Iqaluit stores last week.

    Earlier this week, Duane Wilson, vice-president of stakeholder relations for Arctic Co-operatives Ltd., said produce orders usually come about every three days — but an order scheduled to arrive for Arctic Ventures in Iqaluit last Wednesday came in on Sunday instead. 

    “Especially with perishable goods, there just isn’t that kind of buffer inventory to be able to handle a delay like that,” Wilson said. “That’s what resulted in the shelves being in deplorable conditions.” 

    In general, Pope said, the flights between Ottawa and Iqaluit have been running smoothly and there is no longer a backlog between these locations, but the airline has struggled to reach other communities. 

    “It has been a different story for some of the communities outside of Iqaluit in the Qikiqtaaluk region,” said Pope. ” We certainly have seen a large number of flight cancellations to those destinations.”

    Pope added it is very difficult to recover from the backlog once a cargo flight is missed. Canadian North says they are prioritizing cargo flights to communities by cancelling passenger flights in favour of cargo flights. 

    “[With] travel volumes being significantly depressed as a result of COVID-19, it made more sense to prioritize our cargo operations,” said Pope. 

    Pope said flights to communities last weekend were stable. If that continues for the next several days, the backlog should clear.

    The airline is also hiring other carriers to deliver cargo.

  • “It’s a crisis and our territory needs us”: Iqaluit Water Crisis eased by network of partners

    Ottawa, December 20, 2021

    We are now more than two months into the Iqaluit Water Crisis. Winter has settled in. The public emergency has made international headlines. Iqalungmiut have endured: From neighbours getting river water for Elders to volunteers standing out in the cold to hand out bottles of water. Trying times often bring out the best in people and communities. 

    That’s true behind the scenes too, where a number of organizations have been crucial in getting water to Iqalungmiut. Their workers have had to pour dozens of overtime hours into their job. The work-life balance so many of us seek has been temporarily thrown out the window. But you won’t hear any of those workers complain. 

    “This is unprecedented, but everyone realizes what it’s for,” Hussam Beg said. Hussam manages Frobisher Bay Touchdown Services in Iqaluit, which normally provides ground services for military, air ambulances and private planes. Since the crisis started, though, Hussam has been working closely with other Iqaluit partners to make sure a steady stream of potable water is still getting to residents. 

    “We’re working hand-to-hand and shoulder-to-shoulder and it’s developed a really good camaraderie,” Hussam said, just in from the cold after helping Canadian North cargo staff unload a CargoJet packed with bottled water and load another jet with cargo bound for Ottawa. 

    His staff get to meet and joke around with staff from other organizations and invite them back to their base for coffee, Hussam said. 

    “Everyone in their hearts knows that we’re helping, so we get that warm fuzzy feeling of bringing people together in a time of crisis. That wasn’t intended, it’s just a by-product,” said Hussam. 

    And it’s not just his staff that have rallied to chip in – it’s other organizations and individuals that Hussam is quick to give credit to. 

    “I’m so thankful if I have time to go collect water for myself that it’s volunteers I know standing out in the cold, giving out water – and they’re doing it for free,” he said. 

    On airside, Frobisher Touchdown Services also gives their apron space to Air Canada jets flying in about once a week to deliver water, Hussam said. 

    Another local partner that Hassam said deserves a lot of recognition is Mike Wilkins and his team over at RL Hanson. 

    Mike’s team has been solely responsible for delivering the tonnes and tonnes of bottled water that has been arriving jetload after jetload from the airport into the actual community. 

    Sometimes that means helping Canadian North staff break down up to 52 pallets of water on the tarmac before it freezes, Mike said. 

    “At the end of the day everybody just tries to come together. It’s not ideal, but we’re all getting through it,” he said. 

    Each pallet carries from 1,000 to 1,400 kilograms of water, Mike said. 

    “Everyone’s a bit tired and can get on edge sometimes, but everybody realizes what we’re doing and what it’s for – and that’s something we’re proud of and happy to help out with,” he added. 

    Mike, who has called Iqaluit home for nearly 20 years, said he’s never seen anything like this crisis. During sealift season, if ships pile up in the bay because of bad weather, his staff can work around the clock to make sure Iqalungmiut get their cargo. But this water crisis was, of course, unexpected and his company has to fill its regular contracts, like snow removal and school bussing services, at the same time. 

    “We’ve had a couple of payrolls creeping up to 175, 180 hours,” for individual employees over a two-week period, he said. 

    And this crisis has happened while the whole territory has been adjusting to COVID for nearly two years now. 

    Because of that, Mike and some of his staff haven’t been able to take a holiday for two years. 

    “I don’t know if there’s light at the end of the tunnel yet because we haven’t looked up long enough to see if there’s one there,” Mike said. 

    “It’s been a challenge, but hey, it’s a crisis and our territory needs us,” he added.

    Partners in the South have been crucial in getting water to the Iqaluit airport for Hussam’s and Mike’s team to help Canadian North unload, unpack and get into the city. 

    Simon Gadbois is the Operations Manager of Arctic Consultants, a freight forwarding company and food supplier that has been serving Nunavik, Nunavut and the High Arctic for nearly 40 years. 

    The key to responding to this crisis has been speed and flexibility, Simon said. 

    “I think we got our first call from the Government of Nunavut at 9 AM and by that same afternoon we were delivering water to Canadian North in Ottawa,” he said. 

    Like the others, Simon said his team has been very willing to put in extra work during the crisis. 

    “This is a major crisis in a big city like Iqaluit with nearly 10,000 people. Having no water – we cannot imagine what it’d be like,” he said. 

    It’s that empathy and understanding that motivates him and his team to put in the hours. 

    But it’s presented some logistical challenges. 

    “Nobody was expecting that volume of water to be needed,” Simon said. 

    Arctic Consultant scoured the whole country for water suppliers to meet the Government of Nunavut’s orders, settling mostly on suppliers in Ontario and Quebec, he added. 

    They deliver about 40 tonnes of water per plane load and have orders for 14 plane loads on deck. 

    Simon said his staff are really taking the company’s motto – “Melting the distance” – to heart. 

    “How can we melt the distance? Wherever water is, we’ll bring it to an airport to get it to Iqaluit,” he said. 

    “Everyone understands the situation, that it’s an emergency. It’s extra work but it’s extra reward too. We’re proud to be helping.” 

    Canadian North has also partnered with the City of Iqaluit for the distribution of the water, as well as CargoJet, Air Canada and Chrono Aviation in getting water to Iqaluit. 

    Canadian North partnered with numerous other airlines and contractors to bring 33 flights full of bottled water to Iqaluit by the end of November. That includes jets operated by Canadian North, Air Canada and CargoJet as well as Hercules turboprop planes. So far, the total amount of water transported to Iqaluit by Canadian North is approximately 2.5 million bottles or 1.25 million litres. For comparison, an Olympic-size pool holds 2.5 million litres. Canadian North continues to work with its partners to ensure a steady flow of potable water reaches Iqaluit. 

  • Which Airlines Still Fly The Boeing 737-300?

    From Simple Flying – link to source story

    by Jake Hardiman | September 25, 2021

    The Boeing 737-300 was the first variant from the 737 Classic series to take to the skies, doing so in 1984 with USAir. Boeing produced 1,113 of these aircraft, accounting for over half of 737 Classic deliveries as a whole. Now 37 years on from the type’s first flight and entry into service, let’s take a look at which airlines still fly this popular 737 variant.

    Belavia Boeing 737-300 Getty
    Belavia still has three active 737-300s in its fleet. Photo: Getty Images

    The largest operators

    According to data from ch-aviation.com, there are present 109 active passenger 737-300s left in the world. This version of Boeing’s best-selling narrowbody family is the mid-size variant in the 737 Classic series, being larger than the -500 and smaller than the -400.

    Its largest current operators each have eight examples in their respective fleets. These are Canadian North, iAero Airways (USA), and the People’s Liberation Army Air Force (China). Mexican holiday specialist Magnicharters is just behind, with seven examples.

    There is then a gap down to the next-largest active 737-300 fleets. These belong to Kyrgyzstan‘s Avia Traffic Company and Gambia’s Mid Africa Aviation (four each). Several operators worldwide have three remaining active 737-300s. These are Air Peace, Belavia, Boliviana, MaxAir, Star Perú, and Trigana Air Service. But what about even smaller fleets?

    Canadian North Boeing 737-300
    Canadian North has the joint-largest 737-300 fleet, with eight active examples. Photo: Johnnyw3 via Wikimedia Commons

    Smaller fleets

    The 109 remaining active 737-300s represent less than 10% of the total production output for the type. Of these, several are in pairs at different airlines worldwide, with some even flying solo. Examples of operators with two 737-300s include Aerolíneas Estelar, ALK Airlines, Broadsword Aviation, Bul Air, Cally Air, Coulson Aviation, and Dana Air.

    There are also military operators with two 737-300s, such as the Mexican Air Force. The remaining companies that fly the type are flyPersia, Jordan Aviation, Saha Airlines, Sands Aviation, SCAT Airlines, Tarom, and Varesh Airlines. Of course, it’s important not to forget the several operators worldwide that fly a single remaining 737-300.ADVERTISEMENT

    These are widespread, and include Africa Airlines, Air Bucharest, ATA Airlines, Azman Air, and B&K Aero. Elsewhere, sole 737-300s can be found at Blue Bird Airway, Fanjet Express, Fly Jordan, FlyJet, Jonika Airlines, and even the Korean Air Force. Finally, Lumiwings, Mirage Aviation, Nauru Airlines, NordStar, Rutaca Airlines, Sideral Linhas Aéreas, Tarco Aviation, Tayaranjet, Trans Air Cargo, UR Airlines, and Yan Air also have a single example.

    Boeing 737-300 flying.
    The 737-300’s days are numbered, with several already over 30 years old. Photo: Getty Images

    Running out of time

    While a decent amount of Boeing 737-300s are presently active, this number will only get smaller as time passes. The fact of the matter is that these aging twinjets are likely approaching the end of their service lives. Data from ch-aviation shows that several examples have exceeded three decades of service, with the oldest about to hit 37 years old.

    Even the youngest active examples have comfortably exceeded two decades of service, at around 22 years old. That being said, while the 737-300 is a dying breed, it does also play a useful role. Being an older design, it can be a cheaper option for smaller airlines in developing aviation industries, enabling air service in far-flung corners of the world.

  • Canadian North: Exciting Changes to our Cargo Products are coming…

    June 15, 2021

    Canadian North is pleased to announce the upcoming launch of our new Corporate Air Cargo program.

    Our new Air Cargo program will provide for a more simplified and transparent shipping service for all customers across our route network. We have updated our suite of cargo products to better reflect market needs, providing consistent rates system-wide, and aligning with industry standards, which will include refreshed rates for the handling of special commodity items and fuel surcharge adjustments.

    As a loyal customer of Canadian North, these changes may provide for a standardized discount based upon the volume of your business. We are approaching this new program by relating the costs of shipping to the service level provided, and reducing the number of commodities for a simplified customer experience. The new program will provide you with options of different service levels allowing you to decide which product and rate are right for your shipment.

    Under the new program, we will continue to provide corporate discounts which correspond with the volume that you are shipping. A significant change with the new cargo program will see the current food commodity SCR2194 being replaced with a TEMP Service for the handling of those products requiring temperature controls with a premium. This will allow us to continue to handle your shipment with the care and service that your product deserves.

    Our new commodity codes, product levels, and public tariff rates went into effect on June 15, 2021. Although the new commodity codes and product levels came into effect yesterday, your current corporate program rates will remain fixed until such time you are moved over to the new program in the coming months.

    In the interim, the Commodities of GEN and SCR2194 have been replaced with STND and TEMP respectively. Your current corporate rates for GEN and SCR2194 will continue under these new commodities of STND and TEMP until transition into the new program.

    In the meantime, we have continued to extend all current rates and agreements. For those customers currently without an agreement who now qualify for a discount under the new program, we will be in contact with you to provide more detailed information on how these changes affect your account when it is transitioned.

    As always, thank you for your ongoing support as we look forward to continuing with our strong partnership and assisting with your Air Cargo shipments.