Provided by Greater Toronto Airports Authority/CNW

Mar 09, 2020

Win is based on passenger votes in the Airport Service Quality program

TORONTO, March 9, 2020 /CNW/ – Toronto Pearson has once again been named “Best Large Airport in North America serving more than 40 million passengers” by Airports Council International (ACI) World, the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers.

“Becoming the first North American Airport to win three years in a row in the 40 million passenger and above category reflects Toronto Pearson’s commitment to enhancing the passenger experience,” said Deborah Flint, President and CEO, Greater Toronto Airports Authority. “We want to thank our passengers for voting for us once again, and we want them to know we’re continuing to work on improving their travel journey.”   

In 2019, Toronto Pearson added several new features to help improve the airport experience, including:

• 26 new retail stores, restaurants and other services, including enhanced Duty Free shopping, such as Chanel, Furla and Hugo Boss, new exciting restaurants, such as The Hearth Kitchen Market and Vino Volo, and a partnership with Rogers Communications which includes premium Ignite TV lounges in both terminals allowing travellers to catch their favourite shows on the Rogers Ignite TV service.
• New accessibility features such as assisted changerooms for passengers with mobility restrictions, new post-security screening pet relief areas and Aira, a smartphone app that helps passengers who are blind or low vision navigate the airport independently. These are part of an overall focus on providing more choice and ease in the passenger experience for persons with disabilities.
• Expanded flight services to India, Italy, the United States, Mexico City and the Philippines, as well as new direct flights with Air Canada to Quito, Ecuador and WestJet to Barcelona, Spain.

The ASQ program is the world’s leading airport customer experience measurement and benchmarking program, measuring passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.

SOURCE Greater Toronto Airports Authority

Provided by Greater Toronto Airports Authority /CNW

Pearson’s community investment program commits $1 million in funding for programs aimed at addressing underemployment

TORONTO, Nov. 20, 2019 /CNW/ – Toronto Pearson, in collaboration with Deloitte, today announced the release of a whitepaper on the issue of underemployment. Titled “Uncovering Underemployment: Tapping into the potential of our workforce,” the whitepaper unpacks the complex issue of underemployment, a situation wherein skilled people do not occupy jobs that call on them to use the full breadth of their skills and education. The whitepaper also explores the causes of underemployment and makes recommendations on ways to address it.

“The area surrounding Pearson is the second-largest economic zone in the entire country,” says Hillary Marshall, Vice President of Stakeholder Relations at the Greater Toronto Airports Authority (GTAA). “Opportunities abound right here in our backyard, but we need to take steps to ensure that residents are working in jobs that suit their experience and level of education.”

“To ensure Canada continues to be an inclusive and prosperous place to live, we must remain committed to the success of the next generation—providing opportunities and building their skills to become the leaders of tomorrow,” says Gianni Ciufo, Partner, Civil Government & National Social Finance Leader, Deloitte Canada. “The goal of this whitepaper is to start a productive and collaborative conversation to drill down into the root causes and impacts of underemployment, as well as identify the potential tools that we can use to support all at risk populations reach their full potential.”

A number of factors can contribute to underemployment, including the unemployment rate, how many individuals in a given community have post-secondary education and the evolution of the economy as machines take over more and more jobs that have repetitive tasks as a main feature. Moreover, the whitepaper indicates that individuals and communities from certain demographic and socio-economic groups are disproportionally likely to find themselves in a state of underemployment. Women, youth, new Canadians, low income earners, persons living with disabilities, indigenous people and members of the LGBTQ+ community are among those who may be at risk to be underemployed.

“Pearson welcomes people from all over the world to Canada. Moreover, we learned from our recent workforce survey, the first of its kind at any airport in Canada, that our employees not only reflect the vibrancy and diversity of our communities, but are also highly educated,” says Robyn Connelly, Director of Community Relations at the GTAA. “It’s no surprise that we feel strongly about starting a conversation about underemployment. The sustained success of Toronto Pearson and the communities we serve relies upon our community members being able to leverage the full breadth of their skills and talents.”

Just as underemployment is a complex topic, opportunities to address the issue will require the coordination of numerous entities. The whitepaper discusses a variety of actions to tackle the problem, including:

• facilitating more engagement with employers in the design and development of programs that better maximize the use of workers skills;
• enhancing wraparound support services in employment programs to ensure that people successfully integrate into the labour market;
• alternative, longer-term, more flexible funding models for programs relating to underemployment; and
• new research and metrics to both better understand the scope and scale of the problem, and also measure the effectiveness of new programs and interventions.

Toward the objective of addressing underemployment, Pearson also today announced that it will commit the Propeller Project’s 2019 funding, totalling $1 million, specifically on the opportunities for progress identified in the whitepaper. A call for submissions is currently open.

To read the full whitepaper and to learn more about the Propeller Project’s call for funding submissions, please visit www.torontopearson.com/propellerproject.