Category: Unifor

  • Unifor and Air Canada open bargaining for airport and call centre agents

    TORONTO, Jan. 28, 2026 /CNW/ – Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call centres, and provide services such as customer relations and customer journey management, across the country.

    “Air Canada’s customer service agents are the backbone of the passenger experience,” said Lana Payne, Unifor National President.

    Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call centres, and provide services such as customer relations and customer journey management, across the country. (CNW Group/Unifor)

    “They manage delays, disruptions, and customer care under immense pressure, yet too often without the staffing and protections that reflect the value of their work. This bargaining round is about respect, safety, and fairness for the workers who keep Canada flying.”

    Nearly 6,000 Unifor Local 2002 members work at Air Canada locations nationwide.

    These members perform essential customer service and operational support, assisting passengers at airports, from contact centres, and through Aeroplan, with ticketing, reservations, travel changes, supporting reward travel, and helping customers navigate online transactions.

    During flight delays and cancellations, they play a central role in recovery efforts by managing rebooking, connections, accommodations, compensation, and customer correspondence–often serving as the first point of contact when plans go wrong and helping restore trust after service failures.

    “Our members are the people travellers rely on when flights are cancelled, connections are missed, or plans fall apart,” said Tammy Moore, President of Unifor Local 2002.

    “They deserve improved wages, predictable schedules, and working conditions that allow them to do their jobs properly. Air Canada must recognize that strong customer service starts with respecting the workers who deliver it.”

    Unifor has long called for systemic improvements in Canada’s aviation sector through its Air Transportation Workers’ Charter of Rights, which urges governments, airlines, and airport authorities to address chronic understaffing, contracting out, unsafe workloads, and inadequate training across the industry.

    The current collective agreement with Air Canada will expire on Feb. 28, 2026.

    Unifor is Canada’s largest union in the private sector, representing 320,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

  • Unifor urges government and airport authorities to say no to privatization

    TORONTO, March 10, 2025 /CNW/ – The federal government’s March 7 statement encouraging additional privatization of Canada’s airports is a bad idea shown to siphon off profits, suppress wages, and increase costs for travelers, says Unifor.

    Unifor urges government and airport authorities to say no to privatization (CNW Group/Unifor)
    Unifor urges government and airport authorities to say no to privatization (CNW Group/Unifor)

    “If your goal is to improve a public service, then pushing for privatization is the fastest way to fail,” said Unifor National President Lana Payne. “Privatization of Canada’s critical infrastructure, like our airports, can put profit over public safety, removes public accountability, and as many airport workers know, suppresses wages and working conditions for those affected.”

    The government statement does not change the existing governance model or any laws but explicitly outlines ways that airports can partner with private entities to further privatize operations under existing legislation.

    Unifor urges airport authorities not to follow through with additional steps to privatize National Airport System (NAS) airports.

    “We’re in a national crisis, with Canada’s very sovereignty being threatened, and the direction from the top is to sell off more of our transportation infrastructure?” continued Payne. “Privatization is not free money, we always pay it back with interest, and often with regret. The most effective way to prevent privatization remorse in the future is to not sell off public infrastructure today. Just say no.” 

    Unifor’s Air Transportation Workers’ Charter of Rights advocates for nine changes to improve working conditions that will directly lead to a better travel experience.

    Unifor represents 16,000 members across Canada in the aviation sector.

    Unifor is Canada’s largest union in the private sector, representing 320,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

  • Unifor welcomes new aerospace innovation zone and calls for a national industrial strategy

    MAY 21, 2024

    A man speaking at a podium in front of a large screen

    MONTREAL—Unifor welcomes the Quebec government’s creation of a new aerospace innovation zone in Greater Montreal. Espace Aéro helps meet the aerospace industry’s needs identified by key stakeholders and reflects the strategic role it plays in Quebec’s economy. This initiative will help strengthen Montreal’s position as one of the world’s leading aerospace industrial centres and improve future prospects for thousands of the sector’s workers.

    “We are calling on the federal government to renew its commitment to the Canadian aerospace sector. Work must begin now with all industry stakeholders to develop a truly national aerospace industrial strategy,” said Unifor National President Lana Payne. “In the face of stiff international competition, with many countries adopting strategic frameworks and targeted support measures, it is crucial that Canada acts decisively.”

    While Unifor stands ready to work with the Quebec government, businesses and other industry players to ensure the success of this new innovation zone and a prosperous future for Quebec aerospace, the union has also called on Ottawa to take action and fully capitalize on Quebec’s investments.

    “Investing in aerospace research and development is essential to ensure the long-term viability of this industry and protect high quality, good jobs, particularly given the many challenges this sector has faced since the pandemic,” said Daniel Cloutier, Quebec Director of Unifor. “All Unifor members active in the cluster will benefit from today’s announcements, particularly at Pratt & Whitney Canada, Bombardier, CAE and Héroux-Devtek.

    About Unifor 

    Unifor is the largest private-sector union in Quebec and Canada, representing more than 320,000 members in all sectors of the economy. In Quebec, Unifor represents nearly 55,000 members, including more than 6,000 in aerospace, and is affiliated with Quebec’s largest central labour body, the Fédération des travailleurs et travailleuses du Québec (FTQ).

  • Unifor aviation members rally in Toronto on Day of Action for better working conditions

    TORONTO , Dec. 18, 2023 /CNW/ – Unifor aviation members are gathering today at Pearson International Airport during the busy holiday travel season to bring awareness to poor working conditions in the sector that lead to delays, cancellations, lost baggage, and packed airports.

    “We all know that travel chaos is common, even without the holiday rush,” said Lana Payne, Unifor National President.

    The underside of an airplane (CNW Group/Unifor)
    The underside of an airplane (CNW Group/Unifor)

    “From the terminal to the tarmac, Canadians need a plan that improves working conditions in the air transportation industry and ends contract flipping, so the public’s travel experience can be a smooth journey. Our members’ working conditions are the public’s travel conditions.”

    Air transportation workers are calling on the federal government, airport authorities, and airlines to finally deal with the root causes of travel chaos by improving wages and working conditions in the sector – everything ranging from unpredictable hours to customer frustration and contract flipping need to be addressed.

    On Unifor’s Day of Action at Pearson Airport, the union is clearing the runway for its Air Transportation Workers’ Charter of Rights, which highlights nine rights the Canadian government must meet to ensure the industry can fulfill their Air Passenger Protection Regulations — dubbed the “air passenger bill of rights” — and deliver a chaos-free travel experience.

    Frontline aviation workers will be distributing leaflets that highlight the Charter

    The union’s Charter demands the government, airport authorities and airlines do more to ensure workers in the aviation industry have fair pay and fair scheduling, protection from contracting out and access to safe and effective reporting mechanisms when problems arise.

    It also puts pressure on the government, airports and airlines to address unsafe and unsustainable workloads, requires employers provide adequate, high-quality training, ensure a harassment-free environment, deliver a healthy and safe workplace and ensure a say in technological change. 

    “The fact is: airports and airlines cannot even meet the federal government’s passenger bill of rights without improving job quality and increasing the industry’s workforce. This means passengers will have to rely on fines and refunds instead of a travel experience we all deserve,” said Unifor National Aviation Director Sandi McManus.

    “Fines and refunds are not a consolation prize for cancelled vacations, delayed visits with family and friends or missed business meetings.”

    The public is urged to show support for real change in the aviation industry by signing Unifor’s petition to the prime minister and federal transport minister.

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy, including 16,000 members in the aviation sector. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad and strives to create progressive change for a better future.

  • Unifor launches Air Transportation Workers’ Charter of Rights

    TORONTO, Oct. 6, 2023 /CNW/ – Unifor has released its own Air Transportation Workers’ Charter of Rights asserting that the actions taken by the federal government and airport authorities to solve travel chaos are not enough to solve the root of the problem— inadequate working conditions. 

    “Our members’ working conditions are the public’s travel conditions,” said Unifor National President Lana Payne. 

    “The government’s Air Passenger Protection Regulations will not solve the chaos in the industry. These inadequate rules combined to low airport standards contribute to delays, lost baggage, and general chaos. The government and Canada’s airports can and must do more to improve working conditions while addressing harassment and stress workers in the airline sector face.”

    Unifor’s Air Transportation Workers’ Charter of Rights highlights nine rights the Canadian government must meet to ensure the industry can fulfill the air passenger protection regulations — dubbed the “air passenger bill of rights” — and delivering a chaos free travel experience.

    The union’s Charter demands the government and airport authorities do more to ensure workers in the aviation industry have fair pay and fair scheduling, protection from contracting out and access to safe and effective reporting mechanisms when problems arise.

    The Charter also puts pressure on the federal government to address unsafe and unsustainable workloads, requires employers provide adequate, high-quality training, ensure a harassment-free environment, deliver a healthy and safe workplace and ensure a say in technological change.  

    “Fines and refunds are not a consolation prize for cancelled vacations, delayed visits with family and friends or missed business meetings.,” said Sandi McManus, Unifor’s Director of Airlines. “Without an improvement in working conditions, travel conditions won’t change – even with a passenger bill of rights.”

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy, including 16,000 members in the aviation sector. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad and strives to create progressive change for a better future.

  • Unifor fights Air Canada Jazz layoffs in Newfoundland and Labrador

    TORONTO, Sept. 8, 2023 /CNW/ – Unifor is fighting Air Canada’s decision to lay off more than 50 Jazz members in Newfoundland and Labrador as the company makes changes to its services in Gander, Happy Valley-Goose Bay and Deer Lake.

    Jazz airplane (CNW Group/Unifor)
    Jazz airplane (CNW Group/Unifor)

    “Unifor is committed to fighting vigorously for our aviation members at Jazz,” said Unifor National President Lana Payne.

    “Companies like Air Canada can’t just be cavalier about bringing in new contracts and expect our union to sit by on the sidelines. Our members are dedicated to their jobs and deserve respect.”

    Currently, Halifax-based Jazz Aviation holds the contract of providing aviation services under the Air Canada Express banner, but starting Nov. 1, PAL Airlines will also be in the fold.

    Jazz Aviation said it’s making staffing changes as a result of Air Canada’s changing schedule.

    There are 13 job losses in Happy Valley-Goose Bay, which will no longer be serviced by Jazz Aviation at all. Gander will lose 16 positions, while there are 25 job cuts in Deer Lake.

    Unifor is filing a number of grievances and lawyers are looking into possible contravention of labour standards legislation. The union is also researching the capacity purchase agreement (CPA), which details how Air Canada outsources a portion of its business to other companies.

    The union is open to dialogue on the issue and would prefer to resolve the issue in a manner that would benefit both the company and the affected Unifor members.

    “The news of these layoffs is devastating, not only for those directly impacted but also for our entire Jazz membership,” said Unifor Local 2002 President, Tammy Moore.

    “Our Jazz members are dedicated and hardworking employees that have contributed to the success of both Jazz and Air Canada for decades. They are the backbone of the aviation industry. Unifor will be fighting this decision using all available resources.”

    Unifor represents 16,000 members across Canada in the aviation sector, including nearly 2,000 members in Jazz Aviation from coast to coast, who work in customer service, aircraft maintenance and crew scheduling.

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

  • Transport Canada’s Air Transportation Accountability Act forgets working conditions — again

    TORONTO, June 20, 2023 /CNW/ – Unifor believes the government’s new Air Transportation Accountability legislation doesn’t address the root problems of air passenger travel – working conditions in the sector.

    “They’re missing a huge piece of the puzzle,” said Unifor National President Lana Payne. 

    Airplanes parked on tarmac at a Canadian airport. (CNW Group/Unifor)
    Airplanes parked on tarmac at a Canadian airport. (CNW Group/Unifor)

    “Transport Canada expects this legislation to be used to improve conditions at airports, but they’ve missed the mark by not acknowledging air transportation workers. Our members’ working conditions are the public’s travel conditions and right now, neither are nearly as good as they should be.”

    Transport Canada released C-52: An Act to enact the Air Transportation Accountability Act and to amend the Canada Transportation Act and the Canada Marine Act this afternoon, which introduces the ability for the government to impose service standards on flights and flight-related services. The service standards will not be met if the government doesn’t also focus on improving standards of work in airports and on flights to ensure enough staff are attracted and retained in the industry to meet the requirements.

    Unifor and air transportation workers have been calling on the government to improve working conditions for months. The union’s demands include requiring airport authorities and other organizations in the air transportation sector to pay a living wage instead of the bare minimum and ending the worst effects of contract flipping by implementing full successor rights. 

    Improving the travel experience and meeting the standards will require a revamp of how the industry treats workers and values the work that is performed at all stages of service – from checking in luggage to ground handling and customer service, all the way to take-off and landing.

    The legislation allows the government to limit the number of aircraft movements at airports, limiting supply instead of meeting passenger demand. The legislation also focuses on noise management and complaint handling and requires airport authorities to develop climate change plans, facing fines and penalties for violating the Act.

    These solutions are simply not enough.

    Leslie Dias, Unifor’s Director of Airlines said fines will do little to address air transportation woes. 

    “If the quality of jobs in the sector continues to erode, the service standard will never be met. This Act is completely devoid of any kind of minimum requirements for the workers who are expected to maintain the standard, such as living wages, successorship rights for contract flipping, and adequate quality training,” said Dias.

    Unifor represents 16,000 members across Canada in the aviation sector.

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad and strives to create progressive change for a better future.

  • Unifor Local 2002 members overwhelmingly ratify new deal with GTAA

    TORONTO, June 15, 2023 /CNW/ – The 1,400 members of a Unifor Local 2002 unit have voted 80% in favour of ratifying a new four-year contract with the Greater Toronto Airports Authority (GTAA).

    An airplane taxis at Pearson International Airport. (CNW Group/Unifor)
    An airplane taxis at Pearson International Airport. (CNW Group/Unifor)

    “I’m so proud of the bargaining committee at Local 2002,” said Unifor National President Lana Payne. “This agreement is groundbreaking in the aviation industry and sets a new standard for what we can accomplish moving forward. It is a testament to the committee, who has tirelessly represented the members’ interests throughout the negotiation process.”

    The members in this unit are in 350 different job classifications, based out of Pearson International Airport in Toronto, including airside, facilities, operations, professional and support, and Skilled Trades.

    The wins in this deal include wage increases over the life of the agreement, increases in benefits, and increases in pension contributions. Notably, it includes substantial increases for our Skilled Trade workers, bringing their compensation in line with industry standards and other unions. This is a significant achievement and demonstrates the local’s commitment to valuing the diverse talents of the union.

    “First and foremost, I want to emphasize that this agreement does not include any concessions,” said Unifor Local 2002 President Tammy Moore.

    “This is a significant milestone for our union and reflects our membership’s collective voice and unity. Our GTAA members play a crucial role in the success of Canada’s busiest and largest airport. With the stability provided by this agreement, we can contribute to the growth and development of making Toronto a mega-hub and ensuring it remains at the forefront of the aviation industry. I am happy to see their hard work and dedication rewarded with this progressive contract.”

    The ratification meetings were held June 14 and 15 at the Sheraton Gateway Hotel in Toronto.

    Unifor represents 16,000 members across Canada in the aviation sector.

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

  • WestJet workers in Toronto ratify their first collective agreement

    TORONTO , May 3, 2023 /CNW/ – The 350 members of Unifor Local 531 have overwhelmingly ratified their first collective agreement with WestJet at Pearson International Airport in Toronto (YYZ).

    “Congratulations to our WestJet members and the bargaining committee,” said Unifor National President Lana Payne.

    A Unifor WestJet YYZ member casts her ballot during the ratification vote for the unit's first contract with WestJet at the Sheraton Gateway Hotel in Toronto on May 3, 2023. (CNW Group/Unifor)

    “Given the challenges for workers in the aviation sector coming out of the pandemic and the constant upheaval at airports across the country, workers know how important having a say over their working conditions is. This first agreement will be the foundation for better and decent work.”

    The ratification vote took place on May 3 at the Sheraton Gateway Hotel in Toronto. The 2.5-year contract begins June 1, 2023, and expires Dec. 31, 2026.

    The members in this unit are primarily customer service agents and baggage agents at YYZ.

    Members in the new pay progression will receive between 8.4% and 20% wage increases within the first year of the new agreement and additional wage increases of 2% on Jan. 1 each year until 2026.

    In addition, all breaks are now paid, and the company must provide eight-week schedules to allow members more stability and predictability.

    WestJet Toronto workers will also receive 12 paid sick days if they are full-time and 10 for part-timers, as well as defined scope work language, the establishment of a grievance procedure and a Unifor Women’s Advocate position.

    “We’re excited to deliver these gains to our members,” said Karen Berry, President of Local 531. “We are looking forward to having the YYZ (Toronto) members join their coworkers in YVR (Vancouver) and YYC (Calgary). Together, there is power in a union.”

    Bargaining first began Oct. 24, 2022, after the Canada Industrial Relations Board certified Unifor’s application for the WestJet workers in Toronto to join the union last July.

    Unifor represents 16,000 members across Canada in the aviation sector, including approximately 1,300 at WestJet in Vancouver, Calgary and Toronto.

    Unifor is Canada’s largest union in the private sector, representing 315,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

  • WestJet and Unifor agreement ratified

    WestJet and Unifor agreement ratified

    TORONTO, May 3, 2023 /CNW/ – Today, the first collective bargaining agreement between WestJet and the Unifor bargaining unit at YYZ was ratified by Unifor’s members. Unifor is the certified union representing WestJet airport employees at Toronto Pearson International Airport.

    “WestJet is pleased to share that the agreement negotiated with Unifor has been ratified by its membership,” said Diederik Pen, WestJet Executive Vice-President and Chief Operating Officer. “This settlement demonstrates WestJet’s commitment to its employees, the long-term success of the airline and the communities we serve.”

    The agreement will come into effect June 1, 2023 and will be in place until December 31, 2026.

    About WestJet 
    In 27 years of serving Canadians, WestJet has cut airfares in half and increased the flying population in Canada to more than 50 per cent. WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 180 aircraft, 14,000 employees and more than 110 destinations in 24 countries.