Flair Airlines Achieves Top Ranking, Saves Canadians $415M in 2023

  • Flair was the #1 airline in Canada for completion factor in 2023 with a 98.2% completion rate
  • Flair was the second most on time airline in Canada in 2023, with an average on-time performance rate of 68.8%
  • Flair flew more than 296,000 customers in December and 4.5M in 2023
  • Flair estimates its saved Canadians more than $415M in 2023, $702M+ since 2021

EDMONTON, Alberta, January 10, 2023 – Flair Airlines, Canada’s leading low-fare airline, announced a 98.2% completion rate for 2023 – the best among all Canadian airlines. Additionally, Flair was the second most on-time airline in Canada in 2023, with an average on-time performance rate of 68.8%. Flair estimates that by providing low-fares and affordable air travel, they have saved Canadians over $415M in 2023 and over $702M since 2021.

“As we celebrate our achievements in 2023, I extend heartfelt gratitude to our customers, dedicated team, and partners who contributed to our success. Together, we’ve not only achieved remarkable completion and on-time performance but also saved Canadians over $415 million. Looking ahead, we are committed to enhancing the travel experience and reshaping the landscape of affordable air travel in Canada.” – Stephen Jones, CEO of Flair Airlines.

Load Factor and Passengers

Flair successfully facilitated travel for more than 296,000 passengers throughout Canada, the United States, Mexico, the Dominican Republic, and the Caribbean. The load factor, which reflects the percentage of networkwide seats sold to paying passengers, was 87% in December. For the entirety of 2023, Flair transported 4.5 million passengers, maintaining a strong 86% load factor consistently throughout the year.

Completion Factor

Flair’s overall completion factor in 2023 was 98.2% making it the best of any airline in Canada. The completion factor measures flights flown compared to those originally scheduled. Of the 1,863 scheduled Flair flights in December, 1,802 were completed representing a 96.7% completion factor.

On-Time Performance (OTP)

Flair made significant strides in punctuality throughout 2023, achieving an average OTP of 68.8%, securing its position as the second most on-time airline in Canada. In December, the OTP, representing the percentage of flights arriving within 15 minutes of the scheduled arrival time, experienced improvement, reaching 46.1%. This 7.6% enhancement compared to the previous year reflects Flair’s proactive measures to enhance operational efficiency and minimize delays.

The “Flair Effect”

Flair estimates that its saved Canadians approximately $702.7 million by the end of 2023, as outlined below:

  • 2021: $63.2 million • 2022: $223.9 million
  • 2023 (Jan-Jul actuals): $290.9 million
  • 2023 Full Year (forecasted): $415.6 million

The calculation methodology uses public fare data courtesy of Cirium.

“We are very excited about the upcoming year. We will be launching new routes and enhancing our network all aimed at reshaping the travel experience for Canadians.” Jones said. “Our focus remains on providing affordable travel options and breaking down barriers so more Canadians can enjoy convenient and budget-friendly travel opportunities.”

Flair Airlines remains committed to transparency. We release comprehensive monthly operational metrics, initiated in April 2023, through various channels. By mid-month of the following month, our passengers gain realtime insights into our performance. This commitment keeps our passengers informed about our achievements and challenges as we strive for continuous improvement.

About Flair Airlines

Flair Airlines is Canada’s most trusted low-fare airline and its greenest airline, on a mission to provide affordable air travel that connects Canadians to the people and experiences they love. With an expanding fleet of Boeing 737 aircraft, Flair is growing to serve over 35 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. For more information, please visit www.flyflair.com. 


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