12 November 2025

Airline waives first checked bag fee for guests travelling to support humanitarian efforts

Hurricane Melissa, the strongest storm of the 2025 Atlantic season has caused widespread devastation across communities in Jamaica and the surrounding area. Jamaica has been a vital destination for WestJet guests, and the deep ties to the island are felt across the organization. The thoughts and heartfelt support of everyone at WestJet and Sunwing are with the people of Jamaica and all those affected by the devastating storm. 

For more than 10 years, WestJet has worked closely with humanitarian partners to provide critical support where it is needed most. WestJet has committed to showing up in a meaningful way for the communities it serves, through reputable partner organizations who lead response efforts during and after a crisis.  

“WestJet is honoured to be seen as a trusted partner in times of crisis, and we’re deeply moved by the outpouring of requests to support relief efforts. As we navigate an overwhelming volume of asks, we remain committed to responding in the most effective and meaningful ways,” said April Crane, VP Communications and Engagement, WestJet. “While unsolicited donations of goods are often well-intentioned, they can sometimes complicate coordinated efforts. That’s why we work closely with our trusted partners to understand what is truly needed, be it flights, cargo space, volunteers, or financial support, so we can support the efforts that are needed most.” 

WestJet’s response to Hurricane Melissa

In a natural disaster, WestJet activates a coordinated response with internal teams and external partners to ensure the airline can safely and effectively support its people, guests, and communities. WestJet is proud to support GlobalMedic’s emergency response efforts, including: 

• Aid delivery: GlobalMedic has deployed AquaResponse Systems, Family Emergency Kits, Emergency Food Kits, essential medicines and air scrubbers as well as their RescUAV team to assist with relief efforts. 
• Cargo support: WestJet Cargo is transporting essential aid items to impacted areas when safe to do so. 
• Flight support: WestJet has provided flights for emergency personnel and volunteers traveling to the region. 
• Volunteer support: Close to 40 WestJet Group employees volunteered their time to pack Family Emergency Kits to be sent to Jamaica. 

Supporting Jamaica, together

WestJet recognizes that many guests are travelling to Jamaica through volunteer organizations, or to support their own loved ones. As the leading Canadian airline to the region, WestJet is committed to standing with guests that are going above and beyond to care for the community.  

WestJet is waiving the fee for the first checked bag* for all guests travelling to Kingston and Montego Bay, Jamaica, between November 13 and November 27. For guests with imminent travel plans who have intentions of supporting humanitarian efforts, they may call 1-888-937-8538 to ensure the first baggage fee is waived. Waived fees are only applicable for guests travelling inbound to Jamaica and may be retroactively refunded up to seven days after travel by calling the contact centre. 

“In moments like these, we are reminded of the strength and compassion of our guests and partners. WestJet is proud to stand alongside those who are stepping up to help. Whether through waived fees, cargo support or emergency flights, we remain committed to doing our part to help Jamaica recover and rebuild,” concluded Crane. 

 *Due to limited cargo capacity to Jamaica and Kingston at this time, baggage may not travel on the same flight as the guest. In these situations, WestJet is committed to delivering baggage on the next available flight.