By WestJet | January 5, 2024

Amidst record breaking guest volumes, WestJet maintains strong on-time performance and reliable guest experience

Over the holiday season, stretching from December 18 to December 31, WestJet operated a total of 6,986 scheduled flights, nearly 1,000 more flights than the previous year. On its busiest days, WestJet carried more than 70,000 guests a day, as Canadians travelled near and far to connect with their loved ones or their favourite destinations. 

Reporting a completion factor of 98.8 per cent, with 75.3 per cent of all flights arriving within 15 minutes of scheduled arrival time, WestJet improved upon its operational performance in comparison to the year prior by 19.6 per cent and 48.7 per cent, respectively. Additionally, as a result of close collaboration with airports and service partners and an unwavering commitment to improve its baggage services, WestJet reduced delayed and lost baggage incidents by 87 per cent, in comparison to the 2022 holiday season. 

“Over the past 365 days, we have been working tirelessly across WestJet to make robust improvements across our operation, with the goal of rebuilding trust and providing our guests with a great experience in advance of this year’s holiday season and I am thrilled to see our efforts paid off,” said Diederik Pen, WestJet Group, Chief Operating Officer. “I am immensely proud of our team of WestJetters who worked hard each day to deliver reliability and care to our guests over the busiest travel season of the year.”