Edmonton, Alta.—Flair Airlines pilots, represented by the Air Line Pilots Association, Int’l (ALPA), have reached a Tentative Agreement with Flair Airlines management after 10 months of contract negotiations. The MEC officers voted unanimously to send the agreement to the Flair pilots to review and vote on.
“During negotiations, our pilots made it clear they expected an agreement that recognizes their professionalism, dedication, and the critical role they play in Flair’s success,” said Flair Master Executive Council chair First Officer Aimee Wintle. “This tentative agreement marks meaningful progress on the issues most important to our pilot group.”
The 3-year tentative agreement reflects progress on several key priorities identified by the Flair pilots, including improved compensation, a path to better career progression, scheduling rules, and quality of life provisions. Over the coming weeks, the Flair pilots will be encouraged to carefully review the details of the tentative agreement and to participate in a ratification vote.
“Throughout the negotiating process, our pilots remained united and engaged, providing the strength and direction needed at the bargaining table,” Wintle added. “While there is still work ahead, this tentative agreement marks an important step for our pilot group and brings an added level of stability and professionalism to our airline.”
Flair’s approximately 270 pilots operate scheduled passenger flights throughout Canada, the United States, Mexico, the Caribbean, and Central America.
Founded in 1931, ALPA is the largest airline pilot union in the world and represents more than 80,000 pilots at 42 U.S. and Canadian airlines. Visit ALPA.org
Longtime aviation leader to oversee operations in Flair’s next phase of growth
EDMONTON, AB | June 3, 2026 — Flair Airlines today announced the appointment of Captain Matthew Kunz as Chief Operating Officer (COO).
“Matthew has been with Flair Airlines for more than eight years and has played a key role in our growth,” said Len Corrado, CEO of Flair Airlines. “He is a respected leader with an unwavering commitment to operational excellence. As we continue to grow, Captain Kunz’s leadership will help ensure we remain focused on delivering for our customers and connecting Canadians to the people and moments that matter most.”
During his tenure, Captain Matthew Kunz has served in several senior leadership roles, including Chief Pilot and Vice President, Flight Operations, helping strengthen performance, enhance safety oversight, and support Flair’s next phase of growth.
“It is a privilege to take on this role and continue working alongside the incredible people who make Flair what it is today,” said Captain Matthew Kunz, Chief Operating Officer at Flair Airlines. “Over the past eight years, we have built a high-performing operation rooted in safety, accountability and reliability As we continue to grow, I look forward to strengthening our operation and helping more Canadians access the opportunities, experiences, and connections that travel makes possible.”
Kunz brings extensive experience in airline operations, aviation safety, and regulatory compliance, with a strong understanding of the Canadian aviation landscape and Transport Canada’s regulatory framework.
The appointment reflects Flair’s continued investment in operational integrity and leadership development as the airline advances its long-term growth strategy.
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel—delivering smarter service, low fares, and customer experiences that go beyond expectations.
Members of the media may contact media@flyflair.com for more information.
New leadership appointment reinforces Flair’s focus on customer engagement and growth
EDMONTON, AB | June 1, 2026 — Flair Airlines today announced the appointment of Marty Milburn as Vice President, Customer Experience and Call Centres, effective June 8, 2026.
“Marty is joining Flair at an important moment in our growth,” said Len Corrado. “He brings a thoughtful, customer-focused approach to operations, deep experience leading large support organizations, and a strong track record of driving performance. We’re excited to have him helping lead the next phase of our customer experience.”
In his new role, Marty will oversee Flair’s customer experience and call centre operations across all channels, supporting customers through booking, pre-departure travel, disruptions, and post-booking support while helping strengthen operational performance and customer satisfaction across the network.
“I’ve always believed that exceptional customer experiences are built from the inside out. When employees feel empowered, trusted, and supported, customers feel the difference,” said Marty Milburn, Vice President, Customer Experience and Call Centres at Flair Airlines. “My leadership philosophy is rooted in empowerment, accountability, and giving teams the confidence to make great decisions. When teams thrive, customers notice, and businesses grow.”
Marty brings more than 20 years of leadership experience across customer operations, contact centre management, sales performance, and large-scale outsourced operations, having led complex, multi-site, multi-brand customer support organizations across travel, finance, technical support, and other regulated industries.
“At Flair, the customer experience extends far beyond the flight itself; it’s shaped by every interaction before, during, and after travel,” added Milburn. “I’m excited to join the team and help continue building an experience that is reliable, responsive, and genuinely customer-focused.”
As Flair continues expanding, Marty’s appointment reflects the airline’s continued investment in service excellence and customer-focused growth.
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects over 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel – delivering smarter service, low fares, and customer experiences that go beyond expectations.
Waterloo Region – The Region of Waterloo International Airport (YKF) helps connect people and businesses to destinations across Canada and beyond.
In 2025, more than 426,500 passengers travelled through YKF. This was the airport’s third-highest passenger total on record. Passenger numbers have been affected by shifting travel patterns and fewer flights to the United States. Even so, demand for travel within Canada and for convenient connections remains strong.
“YKF is an important piece of infrastructure for Waterloo Region,” said Karen Redman, Chair of the Region of Waterloo. “It contributes more than $220 million each year to our local economy. When residents choose to fly from YKF, they support local jobs in airport operations, security, customer service, and maintenance. They also support local businesses that serve passengers, like Stockyards, which provides food service using locally sourced ingredients. Choosing YKF means supporting local services, employers, and supply chains.”
Airports are measured in two ways: passengers (how many people travel) and aircraft movements (each plane takeoff or landing). YKF is one of Canada’s fastest-growing airports and is consistently ranked in the top 20 busiest Canadian airports for passengers. In 2025, YKF had 145,313 takeoffs and landings, making YKF one of the top 10 busiest airports in the country for runway activity.
When more people fly through YKF, it also helps pay for airport improvements. Because of recent terminal upgrades and operational changes, YKF can now handle up to one million passengers a year without increasing operating costs. This means the airport is better prepared to meet changing travel needs in the future.
Flair Airlines, Sunwing, and WestJet offer non-stop flights from YKF. Air Canada Landline provides motorcoach service between YKF and Toronto Pearson Airport (YYZ). To meet increased demand, Air Canada has doubled its service and now offers 10 return trips daily. Together, YKF’s airline partners provide access to more than 140 destinations worldwide through their global networks.
YKF is proud to be one of only four airports in Canada certified gold by the Rick Hansen Foundation for accessibility. The airport is committed to removing barriers so more passengers can move through the airport safely and with confidence. For more information, visit www.waterlooairport.ca.
EDMONTON, AB | March 3, 2026 – Flair Airlines today announced it has joined the Air Transport Association of Canada (ATAC), the national trade association representing Canada’s commercial aviation and flight training sectors. The move reflects Flair’s commitment to supporting a strong, coordinated air transport industry through effective advocacy, leadership in safety and security, and the promotion of innovation and responsible growth.
“ATAC plays an important role in shaping the future of Canadian aviation through advocacy, safety leadership, and industry collaboration,” said Len Corrado, Chief Executive Officer of Flair Airlines. “As a proud Canadian value carrier, we believe in contributing to a strong and competitive air transport sector. Joining ATAC allows us to work alongside industry partners to advance policies that support safe and efficient operations, strengthen security standards, foster innovation, and help ensure long-term, sustainable growth for commercial aviation in Canada.”
ATAC represents airlines, flight training organizations, and aviation industry suppliers across the country, serving as a unified voice for civil aviation. Through engagement with government, regulators, and industry stakeholders, ATAC works to advance policies and standards that strengthen Canada’s air transport system and support a resilient aviation ecosystem.
“We are pleased to welcome Flair Airlines to ATAC,” said Julie Mailhot, President and CEO of the Air Transport Association of Canada. “Strengthening safety across our industry requires all of us working together. Flair’s participation supports that shared commitment and reinforces our collective efforts to advance safety and professionalism in Canadian aviation.”
For customers, Flair’s membership reinforces the airline’s commitment to operating within a strong, well-governed industry framework that prioritizes safety, security, reliability, and continued innovation. For Canada’s aviation sector, it signals Flair’s intention to contribute constructively to industry leadership and the advancement of commercial aviation nationwide.
Flair’s membership in ATAC aligns with the airline’s broader focus on building a reliable, accessible carrier while contributing to the long-term strength of Canadian aviation.
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel – delivering smarter service, stress-free travel with Flair Express, low fares, and customer experiences that go beyond expectations.
Members of the media may contact media@flyflair.com for more information.
About ATAC
ATAC is dedicated to shaping the future of aviation by supporting diverse membership, driving innovation, providing leadership in advocacy and issues management, offering access to world leading flight training, and ensuring the highest standards of safety and operational excellence.
Len Corrado appointed Chief Executive Officer, effective February 9
EDMONTON, AB — February 9 — Flair Airlines today announced a planned leadership transition, appointing Len Corrado as Chief Executive Officer, effective February 9, as Maciej Wilk moves on following the successful completion of a defined transformation phase.
Wilk leaves Flair in a position of strength after leading a multi-year effort to sharpen operational discipline, improve reliability, and evolve the airline’s business model to better reflect the realities of the Canadian market.
“My mandate was always clear: bring discipline, reliability, and cost efficiency into the business, and be rigorously honest about what works and what doesn’t,” said Wilk. “Together, we built a more reliable airline, strengthened operational and financial performance, repositioned the business for long-term sustainability and created a solid foundation ready for the next phase of growth. This transition has been thoughtfully planned, and I’m proud to pass the CEO baton to Len Corrado, a highly respected industry leader with extensive Canadian aviation experience and perspective. I leave with full confidence in the team, the strategy, and what comes next.”
Under Wilk’s leadership, Flair delivered sustained tangible improvements in on-time performance and operational execution, becoming Canada’s most reliable and on-time airline in 2025 while continuing to expand its customer value proposition under the Flair FWD strategy.
Corrado brings deep roots in Canadian aviation with decades of experience across Canadian airline operations, commercial strategy, and leisure travel, most recently as President of Sunwing Airlines. His background aligns closely with Flair’s next phase, including the expansion of Flair Vacations, as the airline builds on its value-carrier model.
“Flair has made meaningful progress over the past several years, and the momentum is clear,” said Len Corrado, Flair Airlines’ CEO. “I’m excited to join an airline on the rise, to work alongside the team, and to build on the strong foundation already in place. I look forward to working with my team to drive the next stage of growth together.”
The leadership transition follows a deliberate search process and reflects confidence in business continuity, strategy, and execution. Flair’s operations and strategic priorities continue without interruption as the airline moves forward with a clear focus on affordability, reliability, and delivering value for travellers.
“On behalf of the Board, I want to thank Maciej for the focus and discipline he brought to building a strong foundation for Flair’s future,” said Jim Young, Flair’s Board Chair. “Len’s leadership experience and deep industry relationships position him well to guide the airline through its next phase, including the growth of Flair Vacations, expanded access through GDS, and the continued evolution of our value-carrier strategy.”
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel – delivering smarter service, stress-free travel with Flair Express, low fares, and customer experiences that go beyond expectations.
EDMONTON, AB | February 5, 2026 – Flair Airlines delivered industry-leading operational performance in January, setting the benchmark for reliability during one of the most demanding months of the winter travel season.
In January, Flair delivered a 97.2% completion factor, a 67.6% A15 on-time performance, up four points year over year, and an 85.4% A60 on-time performance. These results led the industry, outperforming Air Canada, Porter, and WestJet. Extreme weather conditions throughout the month drove the majority of cancellations.
“Winter weather challenged the entire industry in January,” said Flair CEO Maciej Wilk. “Our teams remained focused on delivering reliable, on-time service for customers, and these results reflect that commitment.”
January Performance Overview
Airline
A15 On-Time Performance
Completion Factor
Flair Airlines
67.6%
97.2%
WestJet
64.1%
95.9%
Air Canada
57.4%
89.6%
Porter
51.4%
95.7%
Source: Cirium
In addition to outstanding operational performance, Flair flew 285,506 passengers in January with an 83.1% load factor, reflecting sustained demand across its network.
Flair also continued to operate an efficient, modern fleet, recording 97.30 grams of CO₂ per revenue passenger mile, reinforcing its position as one of Canada’s greenest airlines. “We’re confident these results will carry us forward through the rest of 2026,” Wilk added. “Reliability is not a moment for us; it’s the standard our customers should expect every time they chose Flair.”
As the winter season continues, Flair remains focused on operational discipline, network reliability, and delivering a predictable, affordable travel experience. Every milestone continues to move Flair FWD
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel – delivering smarter service, stress-free travel with Flair Express, low fares, and customer experiences that go beyond expectations.
Strong December results close out a year of industry-leading reliability
EDMONTON, AB – January 5, 2026 – Flair Airlines closed out 2025 with another strong month of operational performance, reinforcing its position as Canada’s most reliable airline both in December and across the full calendar year.
In December, Flair delivered a 99.4% completion factor and 62.4% A15 on-time performance, outperforming major Canadian carriers through peak holiday travel and winter conditions. Even with 39 percent of delays in December driven by air traffic control and weather, the airline reduced total delay minutes by 14% year over year, demonstrating resilience during peak operations.
That same consistency defined the year. In 2025 overall, Flair delivered the best on-time performance and completion factor in Canada, with a 99.0% completion factor and a 75.0% A15 on-time performance. On-time performance improved by seven points from 2024, 91.5% of flights beat our A60 guarantee, and total delay minutes decreased 37% despite an increase in air traffic control delays. Flair achieved a 99.0% completion factor in 2025, up from 98.5% in 2024, with cancellations down 30% year over year.
“For our customers, reliability means confidence,” said Flair CEO, Maciej Wilk. “It means knowing your flight will operate as planned, even during the busiest and most challenging times of the year. That’s the standard we’re committed to delivering every day, and the results from this past year speak for themselves.”
December Performance Overview
Airline
A15 On-Time Performance
Completion Factor
Flair Airlines
62.4%
99.4%
WestJet
57.4%
95.5%
Air Canada
54.3%
94.1%
Porter
44.1%
95.0%
2025 Performance Overview
Airline
A15 On-Time Performance
Completion Factor
Flair Airlines
75.0%
99.0%
WestJet
74.5%
97.7%
Air Canada
74.1%
95.9%
Porter
72.8%
97.7%
In addition to its operational performance, Flair flew 331,504 passengers in December at an 83.8% load factor, reflecting strong demand across the network during the peak holiday travel period.
Additionally, Flair also reinforced its position as Canada’s greenest airline in December, recording 94.17 grams of CO₂ per revenue passenger mile (RPM).
“Reliability and trust are earned over time,” said Wilk. “They show up in how you plan, how you operate, and how you recover through unexpected challenges. That mindset defined our performance in 2025 and will continue to deliver for customers in 2026.”
In 2026, Flair remains focused on consistency and trust at every touchpoint. Every team across the airline contributes to this outstanding performance, and every milestone continues to move Flair FWD.
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel – delivering smarter service, stress-free travel with Flair Express, low fares, and customer experiences that go beyond expectations.
Trade snow for sun in one of the Caribbean’s most sought-after destinations
Edmonton, Alberta | December 18, 2025 — Flair Airlines’ inaugural flight to Montego Bay takes off today, strengthening connectivity between Canada and Jamaica and expanding the airline’s service in one of the region’s most sought-after destinations.
“Adding Montego Bay (MBJ) to our network is a proud moment for Flair and a clear reflection of what Flair FWD is all about: making travel more reliable, more delightful, and more affordable,” says Maciej Wilk, CEO of Flair Airlines. “Flair has long-standing ties to Jamaica, and strengthening connections between Canada and Jamaica is an honour. We are excited to continue investing in this beautiful country.”
As the second Jamaican destination in Flair’s network, Montego Bay underscores the airline’s deepening commitment to the region and its ongoing investment in connecting Canadians to the places they love.
Minister of Tourism of Jamaica, Edmund Bartlett, expressed, “We are pleased to welcome Flair Airlines’ new service from Toronto to Montego Bay as we enter the peak winter season. This added connectivity is especially important as Jamaica continues to rebound from the recent hurricane, reinforcing our resilience and ensuring seamless access for travellers eager to experience our island.” He also added, “Strengthening our airlift at this time supports our recovery efforts, bolsters our tourism sector, and reaffirms the strong demand for Jamaica’s culture, hospitality, and natural beauty. We look forward to welcoming even more visitors to our shores.”
Schedule*
Route
Frequency
Start Date
Lowest Starting Fare
Toronto (YYZ) – Montego Bay (MBJ)
Up to twice weekly
Dec 18, 2025
$191 CAD
Montego Bay (MBJ) – Toronto (YYZ)
Up to twice weekly
Dec 18, 2025
$196 CAD
*Fares and schedule subject to change
“Montego Bay offers a getaway to white-sand beaches, lush Caribbean landscapes, vibrant culture, warm hospitality, and unlimited opportunities for relaxation and adventure,” says Shane Munroe, CEO, MBJ Airports Limited. “With direct, affordable flights with Flair Airlines, the connections between Canada and Montego Bay continue to grow stronger and more accessible.”
The launch of Montego Bay builds on the strong performance of Flair’s Kingston (KIN) service, supporting the airline’s commitment to delivering affordable fares and industry-leading reliability.
About Flair Airlines Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects more than 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is the airline’s ongoing commitment to smarter service, seamless travel with Flair Express, low fares, and experiences that go beyond expectations.
New feature lets customers resell non-refundable tickets directly through Flair’s website
Edmonton, Alberta – December 10, 2025 – Flair is proud to announce a new partnership with French travel-tech startup Fairlyne, bringing Canada its first-ever airline ticket resale service. This innovative feature allows passengers holding non-refundable tickets to request to resell their seat directly through Flair’s website.
Instead of losing the value of their ticket when plans change, eligible customers will soon be able to list their seats for resale and receive compensation if another traveller successfully purchases them. For Flair, this means better seat utilization on high-demand flights and a more flexible, customer-friendly travel experience.
“This service is about providing passengers with a better experience, even when they can’t travel,” said Maciej Wilk, CEO of Flair Airlines. “It’s a smart solution that offers our customers more flexibility while helping us optimize flight occupancy. We’re proud to be among the first to launch this kind of innovation in Canada.”
The service is powered by Fairlyne’s white-label platform, designed specifically for the travel industry. It enables Flair to deliver a seamless, branded experience while maintaining full control over pricing, rules, and conditions for resale.
“We’re helping airlines introduce a new level of customer service and flexibility, while maintaining complete control,” said Gilles de Richemond, CEO of Fairlyne. “It’s a customer-first approach that addresses a long-standing frustration.”
This partnership reflects Flair’s ongoing commitment to innovation and improved customer experience. The new resale feature will launch in the coming weeks.
This initiative is part of Flair FWD, the airline’s broader strategy to make travel easier, more affordable, and more flexible for Canadians. By investing in new tools and technologies that give customers back control, Flair continues to lead the way in accountable, customer-first air travel.
About Flair Airlines
Flair Airlines is Canada’s most reliable and greenest airline, on a mission to make air travel affordable, accessible, and enjoyable for everyone. With a growing fleet of fuel-efficient Boeing 737 aircraft, Flair connects over 25 cities across Canada, the U.S., Mexico, the Dominican Republic, and Jamaica. Flair FWD is our ongoing commitment to better travel—delivering smarter service, low fares, and customer experiences that go beyond expectations.
Members of the media may contact media@flyflair.com for more information.
About Fairlyne
Fairlyne is a SaaS post-booking optimization platform for the travel and transportation industry. The company enables airlines and rail operators to create their own fully branded resale experience, allowing passengers who can no longer travel to request the resale of their booking directly within the operator’s ecosystem.
By recovering and revaluing unused bookings on high-demand departures, Fairlyne helps operators generate pure-margin revenue without increasing operational costs, all while delivering a simple, fair, and customer-centric solution for passengers.
Fairlyne powers post-booking optimization programs with partners including Transavia, Flair Airlines, OUIGO and Royal Air Maroc, and operates globally from its headquarters in Paris.
